Position Summary

Our Client Strategists are responsible for managing multiple client accounts. Their responsibilities include maintaining a thorough knowledge of M3 Group’s business and offerings, developing and implementing strategic plans to support and grow accounts, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on client expectations.

Essential Duties and Responsibilities

• Work directly in a pod team (content strategy and graphic design) to ensure clients receive projects on time and within budget to achieve goals and objectives.
• Coordinate deadlines with internal teams and monitor milestones are being met.
• Provide regular updates to management on status of client projects.
• Maintain a thorough knowledge of M3 Group’s business offerings and suggest opportunities to existing and prospective clients.
• Strategize and be proactive in meeting client needs by suggesting additional support.
• Maintain schedules, track time and communicate regularly with clients and colleagues.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities Required

• B.A. in advertising, marketing or business-related field; or equivalent work experience.
• Minimum of two to three years of account management experience.
• Strong interpersonal skills.
• Detail oriented and organized.
• Creative problem-solving skills.
• Excellent oral and written communication skills.
• Excellent customer service and client/account retention skills.
• Ability to manage multiple projects, prioritize and meet deadlines.
• Proficient in all Microsoft Office applications

Physical Demands and Work Environment

• May be required to remain in a stationary position for an extended period of time.
• Ability to operate standard office technology, equipment and tools, which may include many hours of computer and phone usage.
• Ability to travel to/from appointments as required.
• This position is able to work in hybrid or onsite working arrangements.

Disclaimer

The above statements are intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be constructed as declaring what the specific duties and responsibilities of any particular position shall be.  It is not intended to limit or in any way modify the rights of any supervisor to assign, direct, and control the work of employees under his or her supervision.  The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of similar kind of level of difficulty.  MSU Federal Credit Union is an affirmative-action, equal-opportunity employer.   Reasonable accommodations may be made for individuals with disabilities to enable them to perform the essential functions of the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)