You only get one chance to make a good first impression


We went to the Quicken Loans offices in Detroit recently to interview Laura Granneman, who will be the keynote speaker for Capital Area Women’s Lifestyle Magazine’s upcoming Inspiration and Influence Awards.

We were impressed by the atmosphere of the building. Bright, clean, professional … yet fun. Don’t get us wrong, the office was a very tightly run ship, we could tell the staff was serious about their work. But the overall vibe and flare just added to a positive overall experience.

Memes from the popular television show “The Office” adorned the walls, Big Head Cutouts instead of name plates on each cubicle – and great staff titles. Those were obviously there for the enjoyment off staff, but they sent a message. It spoke to us: “We want our employees to enjoy their jobs, and we want you to see how cool we are to work with.”

For example, what you would normally call the receptionist had a different title – “Director of First Impressions.”

It struck us. First impressions are indeed everything. When a meeting goes well, and everyone impresses from that first welcome to the last goodbye, you’ve done a fantastic job of showing customers they count and what your businesses is all about.

You only get one chance to make a good first impression.

But what if the first impression you give a potential customer or client is a big, fat fail?

What can you do?

Don’t walk away. Second chances are sometimes even more effective. You just have to recognize, rewind and reconcile.

So, you blew the phone call, the pitch or even the whole presentation. You’ve recognized it. Step one is admitting, as they say, you have a problem.

Now, rewind. What could you have done differently? What should you have said to close the sale, to build trust and gain a customer?

Finally, reconcile. An apology, a phone call, a heartfelt “I think we could have done better” goes a long way. How do you do that?

Make it right. Ask for a second chance and do the work you didn’t do right the first time.

Send a package, flowers or a creative gift. Gain their attention, look them dead in the eye and knock their socks off.

Follow up. Build trust. Make a good second impression and keep making them. There’s no room for complacency in a competitive market, but there is plenty of room to make a better impression.


Those of you who work in the creative field know how important inspiration is and how important it is to have a constant source of it. However, every so often, we get stuck. We aren’t sure what or how to use the many sources of inspiration in our crazy world.

What is inspiration? According to Wikipedia, inspiration, in an artistic sense, is “sudden creativity in artistic production.” In advertising, that inspiration plays an essential role in design. Can you imagine advertisements without it? They become lifeless, boring and mundane.

Advertising is not just giving consumers the information necessary to know what a candy bar tastes like, how much it costs and where to find it. No, it’s evolved into a combination of complex design work and well laid out content. Designers must constantly be pushing their own limits to come up with new and exciting ways to reach out to target markets. They need to be inspired.

How to become inspired? The best part of all of this is that anyone and everyone can be inspired. It doesn’t matter where you are, who you are talking to or what you are looking at. As long as you are open and willing, you can be inspired.

Where can inspiration be found?

• Nature: Look at the colors, the shapes, the sizes, the textures that seem to be randomly put together to make such beautiful pieces of art. Take note of it all and try to use nature’s colors or shapes in your next design piece.

• Magazines: Check out the different layouts that are being used today, or even were used in the past. Look at the different fonts, and the placement of those fonts in relation to images.

• Typography: Have you ever opened up a typography book just for fun? If not, I highly suggest that you do. Beautiful typography can make an entire design piece flow.

• Photography: Viewing different media, such as photography, can open up your mind to different ideas that you may have never thought of.

• The web: Need we say more? You can find anything on the web, just make sure you are still coming up with your own creative ideas and not stealing others.

• Emotions: Take whatever emotions you might have toward someone or something and use it in your next design.

Teamwork and the Lady Classic Golf Outing



We’re pretty stoked about the annual Lady Classic golf outing coming Sept. 19 to Hawk Hollow Golf Course. The golf outing is officially put on by Capital Area Women’s Lifestyle Magazine. While the event takes a lot of teamwork, it’s something that everyone here enjoys prepping for. Especially since this year the theme is 1980s!

You might think just our events team is involved, but putting together a golf outing is a pretty big undertaking, especially since it gets bigger and better each year. Teams involved include our communications staff, who write copy for digital and social posts, information for sponsors, packets and more. It then moves on to our design team members, who create graphics, printables and anything else needed for design purposes from logos to banners. Sales and marketing work with getting our sponsorships taken care of; and our event staff oversees each item is checked off on the appropriate list, putting in a lot of hours behind the scenes, addressing all the big (and small) details and making sure the day of the event runs smoothly. Our web team makes sure all information is available and that sign-ups can be done online quickly and efficiently.

We put a lot of heart into the events we put our name behind. From the Greater Lansing Business Monthly’s Entrepreneurial Awards to the upcoming inaugural Inspiration and Influence Awards, various conferences, Coffee and Connections networking events, campaigns and more – our job is to make sure each event we work on is a complete success.

If that means dressing up in our ’80s wear like some of our staff did in the image above, so be it.

By the way, if you’d like to caddy for the event, become a sponsor or sign up –visit, or send an email to



*Special thanks to Kellie’s Wooden Skate and Kellie’s Consignments for providing much of the 80’s costuming pictured.








Define Who You Are With The Right Logo

One of the first things that comes to mind when you think of a famous brand is the logo associated with the company. Your logo is a representation of your brand; it delivers a message you want to convey, evokes an emotional response and defines a business.

A well-designed logo can set you apart from competitors and help attract more customers. As a representation of your overall brand identity, potential customers viewing your logo can picture the values and benefits your business provides.

Having an effective company logo creates a connection between your business and potential customers. By displaying your logo on different marketing platforms, it becomes familiar to customers and, ultimately, builds trust between your customers and your business.

When creating a logo, it’s crucial to understand that the image is how you will be recognized by the public. People make snap judgments – accurate or otherwise – about images within moments of seeing them. An appealing logo can help kickstart your business and become your identity to potential customers.

Increasing brand awareness or brand recognition is one of the most beneficial things your logo can do for your company. It becomes a way for people to identify you and conveys a sentiment about how reliable your business or product is to consumers.

Something to consider when designing or redesigning your company logo is a color scheme. A company can use the color scheme of a logo to develop an emotional link to a product or brand. For example, green suggests happiness or energy and lavender can have a calming effect on the brain. Understanding how every component affects consumer perception is important because attracting more customers the overall objective of any business.

Interested in updating your logo? M3 Group has an award-winning team with PACE, ADDY, Davey, Earned Media and Communicator Awards that span multiple years for logos and more. Although original implementation is essential, the most critical element of any project is the effectiveness of the message to achieve the desired goals and objectives. Impeccable execution is what drives our work. We aim to provide tangible results for every project. Learn more about how we can redesign your company logo to reach ultimate results. Visit to get started today.


Gone to the Dogs – M3 Group’s Dog Friendly Workplace

Our office has a lot of qualities we are proud of. A freshly renovated building; full of our bright branding colors, art from talented local artists, lots of natural light and plenty of space to move about with laptops and be creative. M3 has meeting rooms on each level (one features bean bags), a kitchen and even a small work-out room.

Day to day, one of the things that make us smile most is visits from our furry friends. Our staff takes turns bringing our pups in for at least part of our workdays.

We’ve been lucky to have dogs in our midst who love to just lay at our feet while we work but are happy to play when we are. It creates a positive environment which is good for staff, good for the pets and creates an enjoyable workspace overall.

In fact, according to, dogs in the workplace lower stress levels, boost morale and trigger workplace interactions that might not normally take place.

Things to know if you plan on creating a dog-friendly workplace:

  • Consider surveying all staff to be sure there are no allergy issues, fear of dogs or objections.
  • Take turns or limit the number of pets per day.
  • Ensure your office is pet proof.
  • Have rules in place, owners should supervise pets at all times.
  • Bring pets who are comfortable around other people other than it’s human.
  • Hyper pets should probably stay home.
  • Pets should be up to date on shots, flea control, etc.
  • Consider the liabilities, and it never hurts to make sure you are covered for “just in case.”

Proud to be One of Michigan’s 50 Companies to Watch

M3 Group has had a fantastic 2018 so far! We’ve enjoyed working out of our new headquarters on Saginaw Street, our staff continues to grow, and we are proud to offer our clients a larger array of services than ever before. In addition to those services, we continue to be the proud publisher of Capital Area Women’s Lifestyle Magazine, Greater Lansing Business Monthly and ing Magazine.

As an organization that’s engaged in so many different facets of business, it’s truly an honor when others recognize what we have achieved. That’s why we are excited to share that M3 Group was recently honored during the 14thannual Michigan Celebrates Small Business Gala as one of 2018’s “Michigan 50 Companies to Watch,” an awards program presented by Michigan Celebrates Small Business.

Companies making it to the “Michigan 50 Companies to Watch” list are a remarkable group of second-stage companies. With six to 99 full-time-equivalent employees and generating $750,000 to $50 million in annual revenue or working capital from investors or grants, these companies form the backbone of the state economy. Representing all regions of the state and a diverse range of industries, agencies like M3 Group are known for their exceptional, entrepreneurial leadership, creation or use of innovation in creative ways and their sustainable, competitive advantage.

Congratulations to all who were recognized; we are thrilled to be in your company and sharing this recognition with you.